California Exchanges/Returns
As a result of certain laws, customers from the State of California who are not satisfied with the services they have purchased may cancel service within thirty (30) days of the date of purchase. If you wish to cancel service on a product you have purchased from us, you must do the following:

  1. For Return Orders, click on the Request RMA link on the Order Status page and follow the instructions to obtain an RMA (Return Merchandise Authorization).

  2. For Exchange Orders ONLY, call Customer Service at 1-888-848-4792 or email us and submit a request to obtain a Return Merchandise Authorization (RMA). Be sure to reference your name and order ID number.

  3. Once your return is authorized you will be directed to a link on the Order Status page. Click the link to generate a postage-paid UPS return label.

  4. Print out the label and affix to your box. Be sure that all original items are included with your return. You may be billed for any missing or damaged items.

  5. Find a UPS service location that is convenient to you (http://www.ups.com/dropoff?loc=en_US) and bring in your return box --with the paid return label affixed. You will be able to track your package with the tracking number at www.ups.com.

Additional Return Information:
Contacting Service Provider to Cancel Service: If you are returning activated equipment, you will need to contact the service provider directly to cancel your cellular service. Unfortunately, due to service provider requirements, LetsTalk.com is unable to cancel your service on your behalf. Usage and other fees may be charged by the service provider.

Return Processing Time and Notification:
Once LetsTalk.com has received your returned item(s), we will process your return within 48 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.

Return Shipping:
Shipping charges for return product(s) to LetsTalk.com are the responsibility of the customer. LetsTalk.com recommends that you always ship lost product(s) with a shipper that can be tracked. LetsTalk.com cannot be held responsible for the products unless there is a signature proof of delivery.


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